Terms and Conditions

Terms and Conditions of the PrzyciskZwrotu.eu online store

§ 1. Seller details

  1. The online store operating at https://PrzyciskZwrotu.eu is operated by:

    EuroTrade Jan Walczak
    ul. Stanisławowska 47
    54-611 Wrocław
    Poland
    Tax Identification Number (NIP): 6671048534
    REGON: 527800600

  2. Seller's contact details:

  3. Seller's bank accounts:

    • PLN account: PL03109012160000000157122796,

    • EUR account: PL32109012160000000157145069.

  4. These Terms and Conditions set out the rules for using the Store, placing Orders, concluding Contracts, delivering Digital Products, granting Licences, handling complaints, exercising the right of withdrawal from the Contract and the basic rules of the Seller's liability.

§ 2. Definitions

  1. Store — the online store available at https://PrzyciskZwrotu.eu.

  2. Seller — EuroTrade Jan Walczak, ul. Stanisławowska 47, 54-611 Wrocław, NIP 6671048534, REGON 527800600.

  3. Customer — a natural person, legal person or organisational unit with legal capacity that uses the Store or concludes a Contract with the Seller.

  4. Consumer — a natural person concluding a Contract with the Seller that is not directly related to that person's business or professional activity.

  5. Entrepreneur with Consumer Rights — a natural person concluding a Contract directly related to that person's business activity, where the content of the Contract shows that it is not of a professional nature for that person, in particular in view of the subject of the business activity disclosed in CEIDG.

  6. Entrepreneur — a Customer who is neither a Consumer nor an Entrepreneur with Consumer Rights.

  7. Digital Product / Product / Module — digital content in the form of a module, add-on, plug-in, computer program, code, installation file, documentation, update, instruction manual, licence key or another digital file offered in the Store, intended for use with PrestaShop software.

  8. Digital Content — data produced and supplied in digital form, in particular a computer program, module, ZIP file, documentation, instruction manual or update.

  9. Digital Service — a service that allows the Customer to create, process, store, access or interact with data in digital form, if the Store offers such a service in addition to the Digital Product.

  10. Licence — the Customer's right to use the Digital Product under the rules set out in the Terms and Conditions, the Product description, documentation or separate licence information.

  11. Order — a declaration made by the Customer in the Store aimed at concluding a Contract.

  12. Contract — a contract for the supply of a Digital Product or Digital Service concluded between the Customer and the Seller.

  13. Customer's Digital Environment — the hardware, software, server configuration, PrestaShop version, PHP version, database, theme, other modules, code modifications and technical settings used by the Customer.

  14. Durable Medium — a tool enabling information to be stored in a way that allows future access to it and its reproduction in unchanged form, in particular an e-mail message or PDF file.

§ 3. Territorial scope of sales and consumer protection in the EU

  1. The Store may sell to Customers from Poland and other European Union Member States, in particular from: Italy, Germany, France, Spain and the Netherlands.

  2. The Product offered in the Store is a Digital Product. In B2C sales to Consumers in the European Union, Digital Products are subject to the rules on conformity of digital content or a digital service with the contract.

  3. A Consumer in Poland, Italy, Germany, France, Spain and the Netherlands has the right to submit a complaint if the Digital Product is not in conformity with the Contract, has not been supplied, does not operate in accordance with the description, does not meet the agreed requirements, or does not have the required functionality, compatibility, interoperability, instructions, updates or security features that the Consumer could reasonably expect.

  4. The right to complain on the grounds of non-conformity of the Digital Product with the Contract is different from the right of withdrawal from the Contract. Loss of the right of withdrawal from the Contract after the supply of the Digital Product has begun does not deprive the Consumer of the right to complain if the Product is not in conformity with the Contract.

  5. These Terms and Conditions are governed by Polish law; however, the choice of Polish law does not deprive the Consumer of the protection granted by the mandatory provisions of the country of the Consumer's habitual residence if the Seller directs its activities to that country.

  6. In the event of any discrepancy between these Terms and Conditions and the mandatory provisions protecting the Consumer in the country of the Consumer's habitual residence, the provisions that are more favourable or mandatory for the Consumer shall apply.

§ 4. Electronic services in the Store

  1. The Seller provides the following electronic services through the Store:

    1. enabling the browsing of Store content,

    2. enabling Orders to be placed,

    3. enabling an Account to be created — if the Store offers an Account,

    4. providing a contact form — if available,

    5. providing an electronic withdrawal function — if the right of withdrawal applies,

    6. making the Digital Product available for download or activation,

    7. handling complaints and technical requests.

  2. Minimum technical requirements for using the Store:

    1. a device with Internet access,

    2. an up-to-date web browser,

    3. an active e-mail address,

    4. enabled JavaScript and cookies, if necessary for the operation of the Store.

  3. The Customer is obliged to use the Store in accordance with the law, these Terms and Conditions and good practice, in particular not to provide unlawful content and not to disrupt the operation of the Store.

  4. Complaints concerning the operation of the Store may be submitted in accordance with § 13 of the Terms and Conditions.

§ 5. Information about the Digital Product

  1. The Digital Product offered in the Store is a PrestaShop module / plug-in / software.

  2. The Product description should contain at least:

    1. the Product name,

    2. the main functions of the Product,

    3. the Product version or the date of the last update,

    4. compatible PrestaShop versions,

    5. the minimum and recommended PHP version,

    6. server, database, library, PHP extension and file permission requirements, where relevant,

    7. information on compatibility and interoperability,

    8. known limitations in cooperation with other modules, themes or custom modifications,

    9. information on whether the price includes installation, configuration, technical support, updates or individual development work,

    10. the period of availability of updates and support, if offered,

    11. the Licence terms, in particular the number of domains, stores or installations on which the Customer may use the Product.

  3. Before purchasing, the Customer should check whether the Customer's digital environment meets the Product requirements.

  4. The Seller does not guarantee that the Product will be compatible with PrestaShop versions, PHP versions, themes, modules, modifications or configurations not indicated as compatible in the Product description, unless mandatory provisions of law provide otherwise.

  5. If the Customer needs the Product for a particular purpose, the Customer should inform the Seller before purchase. The Product shall be deemed intended for such particular purpose only if the Seller expressly accepts that purpose before conclusion of the Contract.

§ 6. Prices, payments and invoices

  1. The prices of Products stated in the Store are gross prices and are expressed in the currency indicated in the Store.

  2. The Store may enable payment in PLN or EUR.

  3. The available payment methods are indicated in the Store before the Order is placed. They may include, in particular, fast online payments, card payment, BLIK, PayPal, traditional bank transfer or other methods indicated in the Store.

  4. If the Customer chooses traditional bank transfer, payment should be made to the appropriate account:

    • PLN: PL03109012160000000157122796,

    • EUR: PL32109012160000000157145069.

  5. The Seller may use external payment operators indicated in the Store.

  6. The Digital Product is supplied after positive confirmation of payment, unless the Product description or individual arrangements provide otherwise.

  7. The Seller may issue an electronic invoice and send it to the Customer's e-mail address, if permitted by law.

  8. If the Seller announces a price reduction to Consumers, the Seller shall inform about the lowest price of the Product during the 30 days before the reduction, if such an obligation arises from the applicable provisions.

§ 7. Placing Orders and conclusion of the Contract

  1. Orders may be placed through the Store 7 days a week, 24 hours a day, subject to technical breaks, failures or maintenance work.

  2. In order to place an Order, the Customer should:

    1. select the Product,

    2. add the Product to the cart,

    3. provide the data necessary to fulfil the Order,

    4. select a payment method,

    5. accept the Terms and Conditions,

    6. if the Product is to be supplied before the expiry of the withdrawal period — give separate, express consent to the commencement of supply of the Digital Product before the expiry of the withdrawal period and acknowledge the loss of the right of withdrawal after the supply of the Product has begun,

    7. click the order button involving an obligation to pay, e.g. “Buy and pay”.

  3. The checkbox for consent to immediate supply of the Digital Product and loss of the right of withdrawal must be separate from the checkbox for acceptance of the Terms and Conditions and must not be pre-ticked.

  4. Example checkbox wording:

    “I consent to the commencement of supply of the Digital Product before the expiry of the 14-day withdrawal period and acknowledge that, after the supply of the Digital Product has begun, I will lose the right to withdraw from the Contract. I understand that the loss of the right of withdrawal does not limit my right to complain in the event of non-conformity of the Digital Product with the Contract.”

  5. Until the Customer clicks the order button involving an obligation to pay, the Customer may correct the data and change the selection of Products.

  6. After the Order is placed, the Seller sends the Customer an Order confirmation to the e-mail address provided by the Customer.

  7. The Order confirmation should contain in particular:

    1. the Seller's details,

    2. the Customer's details,

    3. the Product name,

    4. the price,

    5. the payment method,

    6. the method of supplying the Product,

    7. the Terms and Conditions or a link to the Terms and Conditions in a form allowing them to be saved,

    8. confirmation of the Customer's consent to the commencement of supply of the Digital Product before the expiry of the withdrawal period and acknowledgement of the loss of the right of withdrawal — if such consent was given.

§ 8. Supplying the Digital Product

  1. The Digital Product is supplied in the manner indicated in the Product description or during the Order placement process, in particular by:

    1. a download link sent by e-mail,

    2. a link available in the Customer's Account,

    3. an attachment to an e-mail message,

    4. a licence key,

    5. an activation panel,

    6. another method agreed with the Customer.

  2. Unless the parties agree otherwise, the Digital Product will be supplied immediately after conclusion of the Contract and confirmation of payment.

  3. The commencement of supply of the Digital Product shall be deemed to include, in particular, making an active download link available, enabling the Product to be downloaded from the Account, sending the file, making the licence key available or making the Product available in another way that allows the Customer to obtain access to the Product.

  4. If the Digital Product is not supplied within the agreed time limit, the Customer should contact the Seller at info@przyciskzwrotu.eu. The Seller will take action to supply the Product without undue delay.

  5. The Product download link remains active for 24 hours from the time of purchase, unless the Product description provides otherwise.

  6. The Seller may apply technical licence protection measures, in particular a licence key, domain assignment, activation limit or activation panel, if information about this was provided in the Product description or during purchase.

  7. The Customer should make a backup copy of the store, files and database before installing the Product, updating the Product or changing the store configuration.

§ 9. Licence and intellectual property rights

  1. The Digital Product, its code, documentation, graphics, name, interface and other materials are protected by intellectual property rights.

  2. Upon payment of the price and supply of the Product, the Seller grants the Customer a Licence to use the Product in accordance with the Terms and Conditions, the Product description and the documentation.

  3. Unless the Product description provides otherwise, the Licence is:

    1. non-exclusive,

    2. paid,

    3. non-transferable,

    4. granted for an indefinite period,

    5. limited to use of the Product on one production domain and one test domain / one PrestaShop installation.

  4. The Customer may not, without the Seller's consent:

    1. sell, resell, rent, lend, sublicense or make the Product available to third parties,

    2. publish the Product on the Internet, in public repositories, forums, groups, file clouds or other places accessible to unauthorised persons,

    3. remove authorship markings, licence information or technical safeguards,

    4. use the Product on a number of installations, domains or stores exceeding the scope of the Licence,

    5. use the Product for unlawful activities or activities infringing the rights of third parties.

  5. The Licence restrictions apply subject to mandatory provisions of law, in particular provisions on permitted use of a computer program, interoperability, security and backup copies.

  6. If the Product contains open source components, separate open source licences indicated in the documentation or licence file may apply to them.

  7. The purchase of the Product does not transfer economic copyrights in the Product to the Customer, unless the parties have concluded a separate written agreement transferring rights.

§ 10. Updates, technical support and security

  1. The scope of updates and technical support is specified in the Product description.

  2. Unless the Product description provides otherwise, the Product price includes:

    1. access to the version of the Product current on the purchase date,

    2. installation and user documentation,

    3. updates necessary to maintain the conformity of the Product with the Contract for the period required by law or indicated in the Product description,

    4. technical support for a period of 14 days from the purchase date, within the scope described in the Store.

  3. Technical support includes assistance concerning the operation of the Product in accordance with the documentation, handling error reports and explaining the Product functions.

  4. Unless the Product description provides otherwise, technical support does not include:

    1. installation of the Product on the Customer's server,

    2. configuration of the Customer's store,

    3. custom code modifications,

    4. adaptation of the Product to non-standard templates, modules or changes to the PrestaShop core,

    5. removal of errors resulting from incorrect configuration of the server, PrestaShop, PHP, database or other modules,

    6. development work going beyond the removal of non-conformity of the Product with the Contract.

  5. The Seller may issue updates including bug fixes, security patches, improvements or new features.

  6. The Customer should install updates in accordance with the documentation and after making a backup copy of the store.

  7. The Seller recommends testing the Product and updates in a test environment before deployment in the production store.

  8. Security vulnerabilities, critical errors or technical problems may be reported to info@przyciskzwrotu.eu

§ 11. Right of withdrawal from the Contract

  1. As a rule, the Consumer and the Entrepreneur with Consumer Rights may withdraw from a distance Contract within 14 days without giving any reason, unless an exception provided for by law applies.

  2. In the case of a Contract for the supply of a Digital Product not supplied on a tangible medium, the withdrawal period is calculated from the date of conclusion of the Contract.

  3. The right of withdrawal from the Contract does not apply or expires if all of the following conditions are met jointly:

    1. the Seller began supplying the Digital Product with the Customer's express and prior consent before the expiry of the withdrawal period,

    2. the Customer was informed before the supply of the Product began that, after the supply had begun, the Customer would lose the right of withdrawal from the Contract, and acknowledged this,

    3. the Seller provided the Customer with confirmation of conclusion of the Contract and confirmation of consent and acknowledgement of loss of the right of withdrawal on a Durable Medium.

  4. Loss of the right of withdrawal from the Contract does not limit the Customer's right to complain in the event of non-conformity of the Digital Product with the Contract.

  5. If the Customer does not consent to immediate supply of the Digital Product, the Seller may:

    1. supply the Product after the expiry of the withdrawal period,

    2. refuse to fulfil the Order in the immediate download mode,

    3. enable the Customer to withdraw from the purchase before the Product is supplied.

  6. If the Customer has the right of withdrawal from the Contract, the Customer may submit a withdrawal statement:

    1. through the electronic withdrawal function available in the Store under the name [“Withdraw from the contract”],

    2. by e-mail to info@przyciskzwrotu.eu,

    3. in any other unequivocal manner enabling the intention to withdraw from the Contract to be established.

  7. The electronic withdrawal function, if available, enables the Customer to provide or confirm at least:

    1. first name and surname,

    2. data identifying the Contract or Order,

    3. the e-mail address to which confirmation of receipt of the statement is to be sent.

  8. After a statement is sent through the electronic withdrawal function, the Store enables the Customer to withdraw from the contract quickly.

  9. The Seller confirms receipt of the withdrawal statement on a Durable Medium without undue delay.

  10. In the event of effective withdrawal from the Contract, the Seller will refund the Customer's payments received without undue delay, no later than within 14 days from the date of receipt of the withdrawal statement.

  11. The refund will be made using the same payment method as used by the Customer, unless the Customer expressly agrees to another refund method that does not involve any costs for the Customer.

  12. These Terms and Conditions do not include a paper annex with a withdrawal form because the Store provides for an electronic withdrawal procedure. If applicable law requires a model withdrawal statement to be made available, the Seller makes it available in the Store in electronic form or in the message confirming conclusion of the Contract.

§ 12. Conformity of the Digital Product with the Contract and B2C complaints

  1. The Seller is liable to the Consumer and the Entrepreneur with Consumer Rights for the conformity of the Digital Product with the Contract in accordance with mandatory provisions of law.

  2. The Digital Product should be in conformity with the Contract, in particular as regards:

    1. description,

    2. type,

    3. quantity,

    4. quality,

    5. completeness,

    6. functionality,

    7. compatibility,

    8. interoperability,

    9. availability of instructions,

    10. availability of updates, including security updates, if required by law or the Contract,

    11. suitability for the ordinary purpose of Products of this type,

    12. suitability for a particular purpose accepted by the Seller before conclusion of the Contract.

  3. A complaint may also be submitted in the event of non-supply of the Digital Product, problems with downloading, activation, the licence key or access to the Product.

  4. The Consumer or Entrepreneur with Consumer Rights may submit a complaint:

    1. by e-mail to info@przyciskzwrotu.eu,

    2. through the withdrawal form in the Store,

    3. in writing to the Seller's address indicated in § 1.

  5. The complaint should contain, where possible:

    1. the Customer's first name and surname or business name,

    2. the e-mail address used for the purchase,

    3. the Order number,

    4. the Product name,

    5. a description of the problem,

    6. the date on which the problem occurred,

    7. information about the Customer's digital environment, in particular the PrestaShop version, PHP version, theme, active modules and error messages,

    8. the expected manner of handling the complaint.

  6. The absence of some of the data indicated in section 5 does not render the complaint ineffective if it can be examined on the basis of the information provided.

  7. The Seller shall respond to a complaint by the Consumer or Entrepreneur with Consumer Rights without undue delay, no later than within 14 days from the date of its receipt, unless mandatory provisions applicable to the Customer provide for a period more favourable to the Customer.

  8. If the Digital Product is not in conformity with the Contract, the Customer may demand that the Product be brought into conformity with the Contract.

  9. The Seller may refuse to bring the Product into conformity with the Contract if this is impossible or would require excessive costs, taking into account all circumstances, in particular the significance of the non-conformity and the value of the Product in conformity with the Contract.

  10. The Seller will bring the Product into conformity with the Contract within a reasonable time from the moment the Seller is informed of the lack of conformity, without excessive inconvenience to the Customer and at the Seller's expense.

  11. The Customer may submit a statement requesting a price reduction or withdrawal from the Contract if:

  12. bringing the Product into conformity with the Contract is impossible or requires excessive costs,

  13. the Seller has not brought the Product into conformity with the Contract within a reasonable time,

  14. the lack of conformity persists despite an attempt to bring the Product into conformity,

  15. the lack of conformity is sufficiently significant to justify a price reduction or withdrawal without a prior demand to bring the Product into conformity,

  16. it follows from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without excessive inconvenience to the Customer.

  17. The Customer may not withdraw from the Contract if the lack of conformity of the Product with the Contract is insignificant, unless mandatory provisions of law provide otherwise.

  18. If the lack of conformity of the Product with the Contract may result from the Customer's digital environment, the Seller may ask the Customer to cooperate to a reasonable and necessary extent. Cooperation may include providing information about the PrestaShop, PHP and server versions, the theme, the list of active modules, error logs or screenshots.

  19. The request for cooperation will be limited to measures that are the least burdensome for the Customer and technically justified.

  20. The Seller is not liable for lack of conformity of the Product with the Contract resulting exclusively from the Customer's digital environment failing to meet the technical requirements clearly indicated before conclusion of the Contract, unless mandatory provisions of law provide otherwise.

§ 13. Complaints concerning the operation of the Store and electronic services

  1. The Customer may submit a complaint concerning the operation of the Store or electronic services to info@przyciskzwrotu.eu

  2. The complaint should contain a description of the problem, the date on which it occurred, the Customer's contact details and, where possible, screenshots or error messages.

  3. The Seller will examine the complaint without undue delay, no later than within 14 days from the date of its receipt.

  4. The response to the complaint will be sent to the Customer's e-mail address or in another manner agreed with the Customer.

§ 14. Liability, backup copies and B2B relations

  1. Before installing the Product, updating the Product or changing the store configuration, the Customer should make a full backup copy of the store files and database.

  2. The Customer should install the Product in accordance with the documentation and in an environment meeting the technical requirements.

  3. The Seller is not liable for problems resulting from:

    1. installation of the Product in an environment that does not meet the technical requirements clearly indicated before conclusion of the Contract,

    2. modification of the Product code by the Customer or third parties,

    3. conflicts with modules, themes or modifications not indicated as compatible,

    4. hosting, server, database, PHP or PrestaShop configuration errors,

    5. failure by the Customer to make a backup copy,

    6. use of outdated versions of the Product, PrestaShop, PHP or other elements of the digital environment,

    7. use of the Product contrary to the documentation, the Terms and Conditions or the law.

  4. The provisions of section 3 do not limit the rights of the Consumer or Entrepreneur with Consumer Rights arising from mandatory provisions of law.

  5. In relations with Entrepreneurs, the Seller's liability under the statutory warranty for defects is excluded to the fullest extent permitted by law.

  6. In relations with Entrepreneurs, the Seller's liability is limited, to the fullest extent permitted by law, to the amount paid by the Customer for the Product to which the claim relates.

  7. In B2B relations, the Seller is not liable for lost profits, data loss, business interruptions, loss of revenue or indirect damage, unless mandatory provisions of law provide otherwise.

§ 15. Personal data and cookies

  1. The controller of Customers' personal data is EuroTrade Jan Walczak, ul. Stanisławowska 47, 54-611 Wrocław, NIP 6671048534.

  2. Personal data are processed in particular for the purpose of:

    1. handling Orders,

    2. concluding and performing the Contract,

    3. supplying the Digital Product,

    4. handling payments,

    5. issuing an invoice or accounting document,

    6. handling complaints,

    7. contacting the Customer,

    8. pursuing or defending claims,

    9. fulfilling legal obligations,

    10. the Seller's own marketing, if there is an appropriate legal basis.

  3. Detailed information on the processing of personal data, the rights of data subjects, recipients of data, data retention periods, cookies and analytical tools should be described in a separate Privacy and Cookies Policy available in the Store.

  4. These Terms and Conditions do not replace the Privacy Policy or Cookies Policy.

§ 16. Reviews, comments and user content — if enabled by the Store

  1. If the Store enables the publication of Product reviews, the Seller informs whether and how the Seller verifies that the reviews come from persons who purchased or used the Product.

  2. The designation “purchase-confirmed review” may be used only for a review linked to an actual Order.

  3. It is prohibited to publish unlawful content, content infringing the rights of third parties, offensive, misleading, advertising, spam or content unrelated to the Product.

  4. The Seller may refuse publication, remove or limit the visibility of content that violates the Terms and Conditions or the law.

  5. Reports concerning unlawful content may be sent to info@przyciskzwrotu.eu

  6. If the Store does not enable the publication of reviews or other user content, this paragraph should be deleted or replaced with the sentence: “The Store does not enable Customers to publish reviews, comments or other user content.”

§ 17. Out-of-court dispute resolution methods

  1. The Consumer may use out-of-court methods of handling complaints and pursuing claims, if available under the applicable provisions.

  2. A Consumer in Poland may in particular apply to the municipal or district consumer ombudsman, the competent Trade Inspection authority or consumer organisations.

  3. Consumers from other EU Member States may use the assistance of the competent national consumer protection authorities or the European Consumer Centre.

  4. The EU ODR platform was closed in 2025, therefore these Terms and Conditions do not refer to it as a current complaint submission tool.

  5. Using out-of-court dispute resolution methods is voluntary, unless the law provides otherwise.

§ 18. Amendments to the Terms and Conditions

  1. The Seller may amend the Terms and Conditions for important reasons, in particular:

    1. changes in the law,

    2. changes in the functionality of the Store,

    3. changes in payment methods,

    4. changes in the method of supplying Digital Products,

    5. changes in the Seller's details,

    6. the need to clarify the provisions of the Terms and Conditions,

    7. technological or organisational changes.

  2. Contracts concluded before an amendment to the Terms and Conditions are governed by the Terms and Conditions in force on the date of conclusion of the Contract, unless the law provides otherwise or the amendment is favourable to the Customer.

  3. If the Customer has an Account, the Seller will inform the Customer of any amendment to the Terms and Conditions on a Durable Medium with appropriate advance notice, if the amendment affects the Customer's rights or obligations under services provided on a continuous basis.

§ 19. Final provisions

  1. The Terms and Conditions are available free of charge in the Store in a manner enabling them to be obtained, reproduced and saved.

  2. The law applicable to the Terms and Conditions and Contracts is Polish law, subject to the Consumer's rights arising from mandatory provisions of the country of the Consumer's habitual residence.

  3. No provision of these Terms and Conditions excludes or limits the rights of the Consumer or Entrepreneur with Consumer Rights arising from mandatory provisions of law.

  4. In relations with Entrepreneurs, the court competent to resolve disputes is the court having jurisdiction over the Seller's registered office, unless mandatory provisions of law provide otherwise.

  5. The Terms and Conditions apply from 23.05.2026.